AI is becoming an increasingly popular technology within companies to support business. Digital transformation has become transversal and pervasive, further highlighting the specific needs and the need for business process revolution.
What AI and Automation really mean for work? 78% of top managers believe that every year 360 hours can be saved thanks to the introduction of automation through AI. On the other hand, only 29% of employees are interested in workplace automation, while 52% of middle management are enthusiastic about it.
Regardless of personal and “personal” perception, AI is a differentiating and development-enhancing factor, here are 5 benefits of this technological innovation.
The AI will entail qualitative expenses for the employees
Thanks to the introduction of AI, and solutions that have integrated it like Microsoft Dynamics 365, the expenses dedicated to employees can be transformed from quantitative to qualitative. The machine learning, the AI and the robots in the near future, take on extremely repetitive tasks, which they accomplish in half the time with twice the results. This allows companies to invest in employee training, which makes them increasingly qualified and suitable for more complex tasks.
AI reduces waste of time
Routine activities can be automated. In this way, once programmed, the machines perform the activities following the established standards and guidelines. This allows, in particular in production environments, to save time and costs. Thanks to predictive maintenance, integrated into Dynamics 365, the production chain is not affected by a stop and the risks of a breakdown are reduced by far.
AI is an excellent decision maker
Successful companies thrive on good decisions. Accurate company data gives good reviews. Organizations with huge data sets are at higher risk when data collection is exclusively entrusted to employees. There is always the possibility, no matter how small, of inaccuracies. Thanks to AI, to machine learning, data collection becomes easier and more in-depth and easier to interpret.
AI at the service of customer service
Relationships with customers are an integral part of a company and providing excellent customer service is absolutely necessary. When the customer network is very large, or in companies dedicated to Retail, it is essential to implement an effective, efficient customer service, and that has an archive of updated data on each customer so as to offer the best possible customer experience. Thanks to AI every customer’s history is always available and can support the resolution of the new problem.
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