The needs of the business in Retail are oriented to a more personalized and delivered on time customer experience, in which the customer can enjoy a 360 ° shopping experience, not only at any time but also by different ways and modality. Today, every customer can realize their purchases at any time, on any type of device. The experience offered by retailers is multichannel: from social networks, to online stores, but customers expect to receive a unique experience that ensures reliability and continuity.
How to ensure this? Deliver a omnichannel, defined on customer specific needs, is the goal of Microsoft Dynamics 365, the new Redmond solution that blends the functionality of an ERP and CRM.
MHT, since always the digital transformation driver, studied customized solutions thanks to the specific functionality for Retail Microsoft Dynamics 365, to meet the needs of the business and customer.
Mobile: solutions related integrated with Microsoft Dynamics 365 and the Windows Mobile platform that provide access to the same business opportunities as well as remote PC from any other device. Portability offers integration with apps from AppSource (then a wide range of immediately usable tools), greater efficiency, and always new business opportunities, reducing costs.
Integration with Office 365: this cloud tool and omnichannel emphasizes how the user experience is the focus of this feature. The familiar interface, the ability to create items always shared in the cloud, allowing the user to carry out all its projects and monitor them.
In addition, Dynamics 365 offers an innovative system for cloud MPOS (Mobile pos / Modern point of sale), which is supportive for payment and management by the administrative sector.
The tool for e-commerce is integrated with a platform APIs, which, thanks to the big data collected, and the next Data Analysis is able to offer every customer a customer experience as accurate and timely as possible, building loyalty for brand. The business intelligence tools, such as Power BI, then, allow the retailers to transform the amount of quality data for e-volving business. MHT has a team dedicated to solutions for Business Intelligence to develop innovative strategies and suitable for every business need.
Thanks to the ERP functionality, Microsoft Dynamics 365 supports the supply chain management and logistics. Not only monitors the warehouse management (WMS) and inventories, increasing productivity and reducing costs.
To learn more about all the possibilities offered by Microsoft Dynamics 365 for Retail, contact us