Questionnaires for market research are important to gather feedback and opinions of all stakeholders of your enterprise. By employees to end users, the survey will help you understand purchasing habits, the reputation of a brand or a product, the evaluation of a service, the quality level of a campaign or simply the degree of customer satisfaction.
MHT has developed Survey.CRM, the add-on that extends the functionalities of Microsoft Dynamics CRM to enable companies to collect and measure opinions and satisfaction of any stakeholders by managing the customized questionnaires.
Survey.CRM supports your business with 4 strengths:
Evaluation of products / services
MHT add-on lets you know in timely what is the efficiency of products, processes, services and its customer satisfaction. The company is able to understand critical issues and best practies of business processes or products offered through the analysis of the questionnaire responses, using the return values available and the management of the scores. Survey.CRM, in fact, lets to give a mark to the answers received to qualifying of different importance.
Header, Footer, Background, Font: the CRM user can customize any look of the survey, inserting their logo and creating a layout in line with the corporate image. Not only. MHT add-on enable to customize the structure of the questionnaire, using multiple models and different types of parametric questions: open questions; questions with multiple selection; list of values; etc.
Survey.CRM allows you to merge the surveys and the answers both to specific entities in CRM, either to different stages of the business process management. Data in CRM are more organized for an immediate study.
Survey.CRM lets you send questionnaires through multiple channels and multiple devices. The dynamic links enable you to fill in the form on the website or by mail both online or offline via PC or Mobile.